No ano passado, um estudo de BCG Gamma, que é o BCG Henderson Institute e o || 3555 MIT Sloan Management Review found that only 10% of businesses see significant financial returns on their Investimentos de IA . Aqueles que tenham sucesso reconhecem que o uso eficaz da IA requer uma simbiose cuidadosamente orquestrada entre humano e máquina, levando a um maior aprendizado organizacional e crescimento final. ganhos culturais, conforme medido no moral da equipe, colaboração, clareza de papéis e muito mais.
Our latest study—based on a global survey of more than 2,000 managers and interviews with 18 executives—builds on our prior research and suggests another, possibly more surprising benefit of AI: the vast majority of businesses that effectively implement the technology see tangible cultural gains, as measured in team morale, collaboration, role clarity, and more.
A Virtuous Cycle
AI use can lead to a virtuous cycle, but only for companies that Aproveite ao máximo seu relacionamento com a tecnologia. A implantação de IA de maneira eficaz - escalando seu uso em toda a organização e estruturando as interações humano -AI para maximizar o aprendizado mútuo - melhorar a eficiência e a tomada de decisões. Por sua vez, isso inspira confiança entre as equipes, esclarecendo papéis individuais e facilitando a aprendizagem e a colaboração das equipes. O resultado é uma confiança maior e uma maior disposição de dobrar os investimentos da IA. Eles podem se estender por toda a organização, penetrando na fundação de
AI’s beneficial effects on culture don’t end at the team level. They can extend across the entire organization, penetrating the foundation of
Operações comerciais
, melhorar as suposições que impulsionam comportamentos organizacionais e garantindo a busca de novos KPIs e objetivos estratégicos mais inteligentes. Cinco ações são críticas para as empresas que embarcam nessa jornada:
Pushing Boundaries
Realizing organization-wide progress is a major undertaking that involves reimagining business fundamentals and weaving AI into the fabric of everyday processes. Five actions are critical for companies that embark on this journey:
None of these steps are easy, and change can be a source of anxiety. Nevertheless, research is promising. Companies that extensively alter their business processes are five times as likely to see significant financial benefits as those that make few or no changes. And far from adversely affecting employee well-being, when AI leads to updated business processes, the technology tends to strengthen workplace culture and improve employee morale.
Leaders are taking notice. Employees are, too. Pernod-Ricard’s chief digital officer, Pierre-Yves Calloc’h, commented that his sales teams told him “there’s no way they are going back to the previous way of doing things. AI gives more confidence, clarity, and morale.” For companies that put in the necessary work up front, cultural gains will translate into greater resilience and competitive advantage. The organization will be stronger, more confident in the face of competition, and ready to capture opportunities in adjacent industries.
A new breed of organizations is emerging—and these players are poised to have it all. Thanks to their persistent, methodical use of AI, they will remain at the forefront of their industries and will have the opportunity to lead in new ones. Other companies still have time to join the pack, but they need to begin investing in and effectively deploying AI now.
