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Produza menos, ganhe mais: Aprendizados com um experimento de circularidade Houdini

Explorando novos modelos de negócios de varejo para operar dentro dos limites planetários

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Os varejistas enfrentam pressão crescente para alterar seus modelos de negócios. Muitos estão realizando iniciativas ambiciosas para descarbonizar ao longo de sua cadeia de valor, trabalhando para diminuir as emissões por fornecedores a montante e internamente. No entanto, o maior potencial de descarbonização do varejo está no motorista subjacente da pegada ambiental desses varejistas: como os consumidores usam e compram seus produtos. Circularidade

Is Circularity the Solution?

Circularity é um tópico justamente quente na busca para Sustentabilidade. Significa se afastar da cadeia de valor linear - onde os varejistas vendem produtos recém -produzidos novamente para vê -los novamente - e, em vez disso, implica a criação de uma cadeia de valor que diminui e fecha o loop de material. Uma variedade de modelos de vendas circulares pode aumentar a utilização de cada peça, incluindo aluguel, assinatura, compartilhamento, reparo, reutilização, reciclagem e muito mais.

O sucesso da circularidade depende da mudança do comportamento do consumidor. Os consumidores devem se afastar de comprar estritamente o que precisam, desacoplar a propriedade do uso e consumir produtos de várias maneiras, dependendo da necessidade específica da situação. O aluguel pode ser superior às necessidades com restrição de tempo. Os modelos de assinatura podem ser favoráveis ​​quando as necessidades estão mudando rapidamente, e modelos para reutilizar materiais e peças podem ser adequados para produtos de tecnologia. Buzz em torno da circularidade e seu potencial no

The Industry Struggles to Find a Financially Sustainable Model for Circularity

Despite the buzz surrounding circularity and its potential in the Indústria de varejo, o desafio de projetar modelos de negócios financeiramente sustentáveis ​​ao redor dele permanece sem solução. Os últimos anos viram muitas tentativas em todo o setor de varejo, mas baixas taxas de sucesso. Freqüentemente, o aspecto circular de uma loja de vestuário é de algumas roupas, de tamanhos limitados, em um canto para revenda ou aluguel. Esses custos resultam da necessidade dos varejistas de gerenciar os fluxos de produtos nos ciclos de vendas-oposto à venda de itens únicos-o que inclui o manuseio da logística de fluxo de produtos, a execução de controles de qualidade e os produtos devolvidos de lavagem e Relistência. Para alcançar a sustentabilidade financeira, os varejistas devem aumentar a disposição dos consumidores de pagar por modelos circulares, criando vantagens claras quando comparadas ao consumo linear. armário?

A challenge faced by circular retail business models is the often-large costs that are difficult to recoup from consumers. These costs stem from retailers’ need to manage product flows across sales cycles–as opposed to selling items one-off–which includes handling product flow logistics, performing quality controls, and washing and relisting returned products. To achieve financial sustainability, retailers must increase consumers’ willingness to pay for circular models by creating clear upsides when compared to linear consumption.

To unlock a compelling value proposition around circular models, retailers must build on a thorough understanding of consumer preferences, combined with a changed view of the value of products in stock in consumers’ homes as well as within retailers.

Would you leave money sitting in a closet?

BCG & Houdini Joined Forces to Rethink Consumer Behavior and Conduct a Circularity Experiment

Houdini is a Swedish premium outdoor clothing company and a frontrunner within sustainability in retail. Their mindset is that the resources they use are borrowed from the planet and must be returned in good shape. Guided by this principle, they developed a new business model enabling each consumer to tailor a circular consumption model to their needs–offering rental, subscription, reuse, peer-to-peer exchange, and repairs in an omnichannel experience.

O primeiro passo nesta jornada foi montar uma loja física para pilotar o conceito de 'Houdini Circle', coletando aprendizados sobre o comportamento do consumidor e os desafios e oportunidades operacionais. Durante 2023, durante 2023, o BCG uniu forças com Houdini para configurar esse experimento, apoiando o desenvolvimento de modelos de preços e armazenam a configuração de back -end. Tiramos três aprendizados principais do experimento.
LEARNING I: Appealing Value Proposition to change Customer Behavior

The idea of a fully circular store is new to consumers and difficult to understand–there are many different interpretations in the markets and consumers are confused by the options. The first step is therefore to clearly define what consumer needs are being addressed, how different circular services complement each other, and how to communicate and explain this to customers. For example, why offer both rental and subscription? How do you communicate the benefits of both to consumers? The decision between in-store and online offerings is also important: it impacts the viable sustainable business model design and geographical reach, and it determines the requirements for physical & IT infrastructure and the OPEX & CAPEX profiles of the business. Additionally, the value proposition and offering should prioritize extended usage over several seasons and years, emphasizing items resistant to fashion shifts and trends.

LEARNING II: Solid Pricing Models to Achieve more from less

Circular models introduce the need for new pricing systems in which a specific product SKU has multiple prices depending on the sales model. This requires a simple yet robust approach to ensure profitability. Prices should adhere to a well-defined logic, anchored in an understanding of consumers’ willingness to pay for product usage as well as the company’s costs associated with offering the circular consumption model. Prices may also vary depending on key drivers of willingness to pay, including item condition and attractiveness. Introducing several prices for the same product also requires that the prices are cross-checked to be internally consistent so offerings fulfilling similar customer needs are consistently priced.

LEARNING III: Robust System Architecture and Support to enable a Seamless Customer Journey

A key enabler is adjacent system architecture and support. Retailers commonly find that their systems cannot handle the increased complexity of circular models. Especially problematic is the fact that retailers need product and customer traceability, enabling them to monitor product availability in store as well as to follow up with customers when products are not returned promptly. Circular models may also require setting up recurring payments, for which many linear retailers lack the technical capabilities. Circular-ready platforms and solutions have emerged on the market in recent years, accommodating circular as well as linear models and the tracking of individual products and customers. However, challenges exist with these players, including that they are typically young companies focused on e-commerce–to date only a handful of solutions are tailored to physical retail.

STORE NOW LIVE: Sneak Peek into Performance and Next Steps

In its first weeks, the Houdini circular store has been very well received by customers and the retail industry at large. Reuse and new have been the two most successful models in terms of sales, 60% of sales from reuse and 40% new and for subscription there is clear interest. Rental has so far been a minor share, but expected to pick up closer to ski holidays. The revenue of the circular store is a testimony of its success: it achieved the same level of revenue as the older regular store even within the first few months. We are still experimenting together, and Houdini’s circular store is just the first step on the journey to unlock the full potential of each garment. Going forward, the plan is to refine the concept and make it even more clear to customers, combined with unleashing the value of peer-to-peer exchanges, as well as seasonal dynamics together with expanding Houdini Circle to omnichannel.

Learn more about the Houdini Circle

Criando o comportamento responsável do consumidor juntos

A circularidade é uma maneira de resolver um dos desafios mais perturbadores que o setor de varejo já enfrentou. Acabamos de começar a descobrir o que essa jornada implicará. Exigirá que os varejistas não apenas reimagam suas proposições de valor, mas também moldem ativamente o comportamento do consumidor, enquanto desbloqueia um mundo de modelos de negócios inovadores que exploram novos pools de valor. É aqui que o setor de varejo precisa criar seu nicho no mundo de baixo carbono que se aproxima. Junte -se a nós na jornada para reinventar o varejo e forjar colaborativamente um futuro mais responsável - iniciando hoje.

A retail industry that does not over consume natural resources can last a long time. This is where the retail industry needs to go to carve out its niche in the oncoming low-carbon world. Join us on the journey to reinvent retail and collaboratively forge a more responsible future–starting today.

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