Em uma pesquisa global, os funcionários do setor compartilharam suas atitudes em relação ao trabalho remoto, valores do local de trabalho, automação e aprendizado.
Para a força de trabalho de seguro global, a transição para as maneiras digitais e novas de trabalhar durante a pandemia solidificou a importância da flexibilidade, boas relações com colegas de trabalho e supervisores e e supervisores e Valores mais recentes do local de trabalho , como diversidade e inclusão e consciência ambiental. Mas como o O setor de seguros se moderniza , é um medo das pessoas que seus empregos possam se tornar obsoletos.
These are among the findings from a survey of 3,000 respondents in the industry conducted by Boston Consulting Group and The Network as part of the ongoing Decodificação de talento global Série.
Alterando as preferências sobre onde e quando trabalhar
During the pandemic, 75% of insurance employees worked outside the office some or all of the time, well above the 51% cross-industry average. If given the option, 69% said that they would prefer to continue with a hybrid model of work that combines onsite and remote work—and a full 94% would prefer to work remotely some or all of the time.
Fewer people inside and outside the insurance industry are interested in moving abroad for work than in years past. However, a majority (58%) of insurance employees would consider working virtually for a foreign employer, and 64% in digital fields (including IT and technology, automation, Analytics de dados , e digitalização) disse que o fariam. O valor percebido das relações sólidas com os colegas foi forte o suficiente para deslocar a manutenção de um bom equilíbrio entre vida profissional e pessoal em sua pesquisa anterior como a principal prioridade dos funcionários. A grande maioria, 71% - e 78% dos funcionários de 30 anos ou menos - disseram que a diversidade e a inclusão se tornaram mais importantes para eles no ano passado. Perto de 69% no geral e 74% dos funcionários mais jovens concordam que questões de responsabilidade ambiental obtidas em importância no ano passado. No entanto, a mudança para o trabalho remoto que o pandemia acelerou faz parte de uma tendência maior em relação à digitalização e automação que estão causando 48% dos entrevistados a se preocupar que seus empregos possam se tornar redundantes. Em nossa pesquisa, 71% dos funcionários do seguro disseram que estão dispostos a se rescindir. Os funcionários do setor passam algumas semanas ou mais em treinamento por ano, um pouco menos de tempo do que a média da indústria, possivelmente porque os empregadores não oferecem treinamento nos formatos que os funcionários preferem ou não oferecem tempo suficiente durante a semana de trabalho para que os funcionários aprendam novas habilidades. Se o fizerem, podem se colocar em uma posição melhor para se tornar
Relationships Remain a Vital Part of the Work Experience
Even though the vast majority of insurance employees switched to working remotely during the pandemic, they ranked good relationships with colleagues as the most important facet of their job. The perceived value of solid relationships with peers was strong enough to displace maintaining a good work-life balance from its spot in our previous survey as employees’ top priority.
New Workplace Values Gain in Importance
In 2020, for the first time, insurance employees included company values among the ten workplace attributes that they care about most. The vast majority, 71%—and 78% of employees age 30 or younger—said diversity and inclusion have become more important to them over the past year.
Industry employees feel almost as adamantly about environmental justice issues. Close to 69% overall and 74% of younger employees agree that issues of environmental responsibility gained in importance in the past year.
Insurance Employees Are Concerned About the Future, Open to Learning New Skills
The pandemic didn’t affect employment levels in insurance as much as it did in other industries: 69% of industry respondents reported that they worked the same amount of time or more. However, the shift to remote work that the pandemic accelerated is part of a larger trend toward digitization and automation that is causing 48% of respondents to worry that their jobs could become redundant.
It follows that people who feel their jobs are at risk are open to reskilling (learning new skills needed in a different role). In our survey, 71% of employees in insurance said they are willing to reskill. Industry employees spend a few weeks or more on training per year, slightly less time than the cross-industry average, possibly because employers don’t offer training in the formats that employees prefer or don’t provide enough time during the workweek for employees to learn new skills.
Insurers must continue to refine their workforce strategies to gain the full benefits of industry trends and the changes they’ve initiated, while hanging onto valued employees and engaging new talent. If they do, they can put themselves in a better position to become
Bionic
—Combinando os pontos fortes das pessoas e da tecnologia para criar recursos superiores.
Download the full report to understand current trends affecting the insurance industry workforce and what insurers can do to attract and retain talent.
